Synthesia
#1 AI Video Generation Platform for Enterprise
Key Facts
- •Freemium videos include Synthesia logo watermark; removal requires upgrading and re-generating the video.
- •Standard MP4 downloads export in Full HD 1080p (1920×1080); export formats include MP4, WAV, XLIFF, SRT, and VTT.
- •Stock avatars are restricted for paid promotion use; commercial use allowed with licensing restrictions.
- •Refund policy varies by customer type: consumers may request pro-rated refunds within 15 days; business customers may have non-refundable terms.
Bottom Line
Synthesia is best for training, internal comms, and product explainers needing reliable 1080p MP4 exports. The trade-off is restrictions: freemium videos are watermarked and require re-generation after upgrading, stock avatars cannot be used for paid promotion, and refund policies vary by customer type. User reports suggest moderation can be strict and generation may stall.
Best For
User feedback snapshot
What users like
- ✓Multiple export formats including captions and localization (XLIFF)
- ✓120+ Languages
- ✓Standard MP4 downloads export in Full HD 1080p (1920×1080)
Common complaints
- ✕Freemium watermark requires re-generation after upgrading
- ✕Stock avatars restricted for paid promotion use
- ✕Refund policy can be strict depending on customer type
Based on user reports; details vary by plan/account.
Common issues to know before you pay
Freemium watermark requires re-generation after upgrading
Action: Check official docs or ask support before upgrading.
Stock avatars restricted for paid promotion use
Action: Check official docs or ask support before upgrading.
Refund policy can be strict depending on customer type
Action: Check official docs or ask support before upgrading.
User reports: scripts can be rejected by moderation
Action: Check official docs or ask support before upgrading.
User reports: generation can get stuck near completion
Action: Check official docs or ask support before upgrading.
No free plan (only demo)
Action: Check official docs or ask support before upgrading.
Can feel slightly robotic compared to HeyGen
Action: Check official docs or ask support before upgrading.
Frequently asked questions
Synthesia is best for Training videos. Scale corporate training videos with multilingual AI avatars. Enterprise-ready..
Limits vary by plan tier. Check the pricing page for specific quotas, export counts, and feature restrictions for each plan.
Yes—the Synthesia logo watermark appears on all videos created with a Freemium account. To publish without it, you'll need a paid plan and re-generate the video.
Commercial use is allowed with restrictions, especially around paid promotion when using stock avatars. Paid TV/social ads using stock avatars are listed as not allowed.
Refund rules differ by customer type: terms mention consumers can request a pro-rated refund within 15 days, while help text states purchases are non-cancelable and non-refundable for customers. If refunds matter, confirm whether you're treated as a consumer or business customer.
Synthesia supports MP4, WAV, XLIFF, and captions in SRT and VTT formats. Pick the format based on whether you need video, audio, or localization/captions.
Most tools work best in modern browsers like Chrome or Edge. Some users report better stability and performance in Chrome. Check the official help documentation for specific browser and system requirements.
Synthesia focuses on Corporate Training & Enterprise. See our comparison pages (e.g., Synthesia vs HeyGen) for detailed differences.
Based on public docs + aggregated user feedback. Limits may vary by account.